Freedom of choice for clients
The Government proposes to increase clients’ freedom of choice as part of the health, social ser-vices and regional government reform. The content of this site is based on the government pro-posal of 8 March 2018, which will be amended during parliamentary consideration. The content will be updated after decisions on the amendments have been made. Parliament will decide how the health, social services and regional government reform will move forward in the autumn term 2018. The aim is that the new counties would start on 1 January 2021, while freedom of choice would come into force in stages.
Freedom of choice means that clients have the right to choose themselves where to get health and social services. Publicly funded health and social services would be provided by public, private and third-sector operators, such as organisations and foundations. Client fees would be the same across service providers.
Wider freedom of choice would increase clients’ possibilities of influence as well as improve the availability, quality and cost effectiveness of services. Clients would have more freedom to choose the service providers that best suit them. The goal is to give clients faster access to appointments with healthcare and social welfare professionals and to other services.
Briefly on the freedom of choice
The freedom of choice in health and social services will be expanded:
- You will be able to see a doctor and social worker quicker.
- You will be able to choose the health and social services centre or dental care provider you like.
- You will be able to choose between a publicly owned or private service (same client fees).
- You will receive help in making the choice if you want.
- In case of an emergency, you must call 112 or use the 24-hour services as before.
Clients would have more freedom of choice
In practice freedom of choice would mean that individuals sign up as clients with the health and social services centre and dental clinic (oral health services unit) of their choice. If the health and social services centre or the dental clinic a client has chosen has units in several locations, the client could visit any one of these units.
The health and social services centres would start operating on 1 January 2021. Dental care services would start operating on 1 January 2022.
Clients could also choose a unit of the unincorporated county enterprise. Unincorporated county enterprises would provide the services not available in health and social services centres or dental clinics. These include, for example, urgent and emergency care services as well as most of specialised medical care and all social services.
Unincorporated county enterprises could grant clients health and social services vouchers, which the clients could use to get a particular service from another service provider. Those clients who receive services for older people or people with disabilities and who have an extensive and long-term need for assistance could be granted a personal budget. They could use the personal budget to get services that best suit their individual situation.
Clients would get more information about service quality
Clients would get more information about the quality of health and social services and about waiting times. Counties and service providers would be required by law to provide information in a national online service and on request even orally and in writing. Health and social services centres, dental clinics and service providers approved to deliver services against health and social services vouchers would be obligated to issue annual reports on revenue, taxes paid and place of taxation, profit and loss, management salaries and bonuses as well as on corporate social responsibility, among others.
Compensation to providers would take into account different kinds of clients
The responsibility for organising health and social services will be transferred to the new counties as of 1 January 2020, as part of the health, social services and regional government reform. The counties would be responsible for ensuring that all residents get the services they need and that services by all service providers form a well-functioning system that runs smoothly. They would pay the service providers compensation for the clients treated. The counties would receive their funding from the state.
The compensation to service providers would take into account factors, such as age and morbidity, affecting clients’ need for services. This means that the counties would pay a higher compensation for clients who are older or more ill. Part of the funding could also be based on performance. This would make it worthwhile for service providers to have different kinds of clients. The counties could also pay additional compensation to service providers operating in remote areas.
Small enterprises too could be service providers
Small enterprises have good chances of becoming service providers that deliver services against health and social services vouchers and personal budgets. Moreover, health and social services centres and unincorporated county enterprises can supplement their own service provision by purchasing services from small or micro enterprises either through competitive procurement or direct procurement. Despite the wide range of services provided by health and social services centres, small enterprises could still provide similar services by means of cooperation agreements or joint enterprises.
Kirsi Varhila, Director-General, Ministry of Social Affairs and Health, tel. +358 295 163 338
Pirjo Kainulainen, Ministerial Counsellor, Ministry of Social Affairs and Health, tel. +358 295 163092
Maria Porko, Senior Specialist, Ministry of Social Affairs and Health, tel. +358 295 163417